Privacy Policy

Account

An Account means a unique account created by you to access and use Rewozo and its loyalty features.

Application

The Application refers to the Rewozo mobile application and any related software provided by us.

Company

The Company, "we", "us", or "our" refers to Rewozo, the operator of the Rewozo loyalty platform.

Cookies

Cookies are small files placed on your computer, mobile device, or other device that store information about your interaction with a website or online service.

Country

The Country refers to India, where applicable to our operations and users.

Device

A Device means any device that can access the Service, including a computer, smartphone, tablet, or other internet-enabled device.

Personal Data

Personal Data means information that relates to an identified or identifiable individual.

Service

The Service refers to the Rewozo Application, website, loyalty platform, and related services.

Service Provider

A Service Provider means a third-party company or individual that processes information on our behalf to support, operate, maintain, analyze, or improve the Service.

Usage Data

Usage Data refers to information collected automatically when you use the Service, such as pages viewed, features used, session duration, and technical information about your Device.

Website

The Website refers to the Rewozo website, accessible at www.rewozo.com

You

You means the individual accessing or using the Service or the company or legal entity on whose behalf the Service is being accessed or used.

2.1 Personal Information

When you create an account, participate in loyalty programmes, use our Service, or contact us, we may collect information that can identify or be associated with you. Depending on how you use Rewozo, this may include:

• First name and last name
• Email address
• Mobile phone number
• Account and login information
• Loyalty account information
• Loyalty points, rewards, transactions, and redemption history
• Information relating to participating businesses or loyalty programmes
• Preferences and communications preferences
• Information you voluntarily provide to us
• Other information necessary to provide the Service

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

2.2 Usage Data

Usage Data may be collected automatically when you use Rewozo. This may include:

• IP address
• Device type
• Operating system
• Browser type and version
• Mobile device identifiers
• App version
• Pages or screens visited
• Features used
• Date and time of access
• Time spent using the Service
• Diagnostic and technical information
• Other information relating to how you interact with the Service

We may use this information to understand how users interact with Rewozo, maintain security, identify technical issues, and improve our services.

2.3 Location Information

Where required for specific features of Rewozo, we may request permission to access your device's location information. Location information may be used to:

• Help you discover participating businesses or offers near you
• Provide location-based loyalty features
• Personalise your experience
• Improve our services and user experience

Location access is subject to your device permissions. You can enable or disable location access through your device settings.

As a loyalty platform, Rewozo may collect and process information relating to your participation in loyalty programmes. This may include:

• Points earned
• Points redeemed
• Rewards claimed
• Offers or promotions viewed or used
• Participating businesses
• Transaction or purchase-related information provided to Rewozo
• Loyalty programme activity and history

This information allows us to accurately administer loyalty programmes, calculate rewards, provide offers, and maintain your loyalty account.

We may use cookies and similar technologies to operate, maintain, analyze, and improve the Service. These technologies may include:

• Cookies
• Web beacons
• Pixels
• Tags
• Scripts
• Similar tracking technologies

Necessary Cookies

These cookies help operate essential features of the Service, including authentication, account management, security, and fraud prevention.

Functionality Cookies

These cookies allow us to remember preferences and settings to provide a more personalised experience.

Analytics Cookies

Where used, analytics technologies help us understand how users interact with the Service so that we can improve its functionality and performance.

You may be able to control or disable cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some parts of the Service.

Rewozo may use your Personal Data for the following purposes:

To provide and maintain the Service

To operate your account, administer loyalty programmes, provide rewards, process loyalty activity, and maintain the functionality of Rewozo.

To manage your Account

To create and manage your account and provide you with access to features available to registered users.

To administer loyalty programmes

To record points, rewards, redemptions, offers, and other loyalty-related activity.

To communicate with you

We may contact you by email, SMS, push notification, telephone, or other electronic means regarding:

• Your account
• Loyalty points and rewards
• Transactions or redemptions
• Service updates
• Security notifications
• Changes to our services
• Other service-related communications

Marketing and promotions

Where permitted by applicable law and, where required, with your consent, we may send information about promotions, offers, products, services, events, or loyalty opportunities that may be relevant to you. You may opt out of marketing communications at any time.

To improve the Service

We may analyze usage patterns, trends, and feedback to improve Rewozo, its features, loyalty programmes, and overall user experience.

To provide customer support

We may use your information to respond to questions, complaints, requests, and support enquiries.

To maintain security

We may process information to detect, prevent, investigate, and address fraud, abuse, security incidents, and other potentially harmful or unlawful activity.

To comply with legal obligations

We may process and retain information where necessary to comply with applicable laws, regulations, legal proceedings, or lawful requests from authorities.

For business transactions

If Rewozo is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, Personal Data may be transferred as part of that transaction, subject to applicable law.

We do not sell your Personal Data simply because you use Rewozo. We may share information in the following circumstances:

With Service Providers

We may share information with trusted third-party service providers that help us operate Rewozo, including providers of:

• Hosting and cloud services
• Analytics
• Customer support
• Communication services
• Authentication
• Security and fraud prevention
• Technical infrastructure

These providers may only process information as necessary to provide services to us and subject to appropriate contractual or legal protections.

With Participating Businesses

Where necessary to operate a loyalty programme, we may share relevant information with participating businesses or loyalty programme partners. The information shared will depend on the features and services you use and may include loyalty activity, points, rewards, redemptions, or other information necessary to administer the programme.

With Business Partners

Where appropriate and permitted by law, we may share information with business partners to provide loyalty offers, promotions, rewards, or other services.

With Affiliates

We may share information with companies that are part of our corporate group where necessary to operate or improve the Service.

For Business Transfers

Personal Data may be transferred as part of a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business or assets.

For Legal Reasons

We may disclose information where we reasonably believe it is necessary to:

• Comply with applicable law
• Respond to a lawful request from a public authority
• Protect our rights or property
• Investigate fraud or suspected wrongdoing
• Protect the safety of users or the public
• Establish, exercise, or defend legal claims

With Your Consent

We may disclose your Personal Data for other purposes where you have provided your consent or where otherwise permitted by applicable law.

We retain Personal Data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy. We may retain information for longer periods where necessary to:

• Comply with legal or regulatory obligations
• Resolve disputes
• Prevent fraud or abuse
• Enforce our agreements
• Protect our legal rights
• Maintain business and transaction records

Usage Data may generally be retained for a shorter period unless it is required for security, service improvement, legal, or regulatory purposes.

Your information may be processed and stored in locations where Rewozo, its service providers, or business partners operate. This may mean that your information is transferred to or stored in countries outside your country of residence, where privacy laws may differ.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are in place for the protection of your Personal Data when it is transferred or processed across borders.

Depending on applicable law, you may have rights regarding your Personal Data, including the right to:

• Request access to Personal Data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your Personal Data
• Request restriction of certain processing
• Object to certain uses of your Personal Data
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Request information about how your Personal Data is processed

You may exercise applicable rights by contacting us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

Please note that some information may need to be retained where required by law or where we have another lawful basis for doing so.

We take reasonable technical and organisational measures to protect your Personal Data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Rewozo is not intended for children under the age of 13 unless otherwise permitted by applicable law.

We do not knowingly collect Personal Data from children under 13 without appropriate consent where such consent is legally required.

If you believe that a child has provided us with Personal Data without appropriate consent, please contact us. If we become aware that we have collected such information, we will take reasonable steps to delete it.

The Service may contain links to third-party websites, applications, services, or platforms that are not operated by Rewozo.

We are not responsible for the privacy practices, content, security, or policies of third-party services.

We encourage you to review the privacy policy of any third-party website or service you access through Rewozo.

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by law, we will provide additional notice of material changes, such as through the Rewozo Application, Website, email, or another appropriate method.

We encourage you to periodically review this Privacy Policy to stay informed about how we handle your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how Rewozo handles your Personal Data, please contact us through:

• Website: www.rewozo.com
• Email: contact@rewozo.com
• Address: SPS Consumer Care 17, SRM, Gift City Road, Randesan, Gandhinagar - 382421