Refund Policy

Monthly Subscriptions

• Monthly subscription payments are generally non-refundable.
• If you cancel your subscription, your plan will remain active until the end of your current billing period.
• We do not provide partial-month refunds for unused subscription periods.

Annual Subscriptions

• Annual subscriptions are eligible for a full refund within 7 days of the original purchase, provided the refund request is submitted within this period.
• After 7 days from the purchase date, annual subscription payments are generally non-refundable.
• Once an annual subscription is refunded, access to paid features may be cancelled or downgraded.

We may provide a refund in the following circumstances:

Technical Issues

If the Rewozo platform is completely inaccessible for more than 72 continuous hours due to an issue within our reasonable control, we may provide a prorated refund corresponding to the affected period. This does not apply to downtime caused by scheduled maintenance, third-party services, internet connectivity issues, force majeure events, or circumstances outside our reasonable control.

Duplicate Charges

If you are accidentally charged twice for the same subscription or billing period, we will refund the duplicate charge after verifying the transaction.

Unauthorized Charges

If you believe a payment was made without your authorization, please contact us within 7 days of the charge. We will investigate the transaction and, where the charge is confirmed to be unauthorized and attributable to Rewozo, process an appropriate refund.

Annual Plan — First 7 Days

If you purchase an annual Rewozo subscription and decide that it is not suitable for your business, you may request a full refund within 7 days of purchase, subject to this Refund Policy.

Refunds will generally not be provided for:

• Change of mind after the applicable 7-day annual refund period
• Failure to use the Rewozo platform after purchase
• Lack of usage of subscription features
• Features not meeting expectations where those features were available as described
• Business closure or suspension
• Upgrading or downgrading a subscription plan
• Monthly subscription payments
• Partial use of an annual subscription after the 7-day refund period
• Failure to cancel a subscription before its renewal date

Nothing in this policy limits any refund or consumer rights that cannot legally be excluded under applicable law.

To request a refund:

Step 1 — Contact Us

Send an email to contact@rewozo.com with the subject "Refund Request — Rewozo". Include the following information:

• Registered email address
• Business/account name
• Reason for the refund request
• Transaction ID or payment reference
• Date of the charge
• Any relevant supporting information

Step 2 — Review

We will review your refund request and generally respond within 3 business days. We may request additional information where necessary to verify the transaction or assess your request.

Step 3 — Refund Processing

If your refund is approved, we will initiate the refund to the original payment method, where possible. Refunds are generally processed within 5–7 business days after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refunds for Enterprise plans may be handled on a case-by-case basis according to the applicable agreement or contract between Rewozo and the customer. If you have an Enterprise plan, please contact your Rewozo account representative or email us at contact@rewozo.com.

Cancelling your Rewozo subscription does not automatically entitle you to a refund. Unless otherwise stated in this policy or required by applicable law, cancellation will stop future renewals while allowing you to continue using your paid subscription until the end of the current billing period.

We may update this Refund Policy from time to time. Any changes will be posted on the Rewozo website or within the Service, along with an updated "Last Updated" date.

The updated policy will apply to purchases and refund requests made after the effective date of the revised policy, unless otherwise required by law.

For refund requests or questions regarding this Refund Policy:

• Email: contact@rewozo.com
• Website: www.rewozo.com
• Response Time: Within 3 business days.